Terms & Conditions

1. Introduction & Acceptance of Terms

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", or "your") and Blumetara ("Company", "we", "our", or "us"), governing your access to and use of the Blumetara website located at blumetara.com, our software applications, and all associated services, including the TARA AI health assistant.

By creating an account, subscribing to any paid plan, or accessing any part of the service, you confirm that you are at least 18 years of age (or have explicit parental/guardian consent if between 13 and 18 years old) and have the full legal capacity to enter into this Agreement.

2. Health & Medical AI Disclaimer

3. User Accounts & Security

To access certain core features—including historical record storage, health summaries, and personalized AI conversations—you must register an account. You agree to:

• Provide accurate, current, and complete personal and contact details during registration.
• Maintain the absolute confidentiality of your login credentials and authentication tokens.
• Notify us immediately at support@blumetara.com if you suspect any unauthorized access to your account.
• Take full responsibility for all activities that occur under your user credentials.

4. Subscriptions, Pricing & Payment Terms

Blumetara provides both free tier access and paid subscription tiers (e.g., Monthly Autopay Monthly Pro at ₹99/month discounted from ₹499/month, and Pro Annual). Detailed descriptions of current pricing and features are available on our Pricing Page and Upgrade Page.

• Payment Gateway: All payments on Blumetara are processed safely and securely through Razorpay, an RBI-authorized payment aggregator. We accept UPI (Google Pay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, Mastercard, RuPay, Maestro), Netbanking (50+ banks), and leading digital wallets.
• Currency & Taxes: All subscription prices are billed in Indian Rupees (INR ₹) and are inclusive of applicable Goods and Services Tax (GST) unless explicitly indicated otherwise.
• Billing Cycle: Subscriptions are billed in advance on a recurring monthly or annual basis depending on your selected plan.
• Automatic Renewal: To ensure uninterrupted health companion services, paid plans automatically renew at the conclusion of each billing period unless canceled prior to the renewal date.

5. Cancellation & Refund Policy

We maintain a clear and user-friendly cancellation and refund policy in accordance with consumer protection guidelines and Razorpay compliance mandates:

• Cancellation: You may cancel your subscription at any time via your user dashboard or by emailing support@blumetara.com. Upon cancellation, you will continue to have full access to your paid tier features until the conclusion of your current billing period.
• 7-Day Money-Back Guarantee: If you are unsatisfied with your first paid subscription, you may request a 100% refund within seven (7) calendar days of your initial purchase date.
• Refund Processing Timeline: Approved refunds will be initiated within 2 business days and credited back to the customer's original payment method / source bank account within 5 to 7 business days via Razorpay.

For full details, please inspect our dedicated Refund & Cancellation Policy.

6. User Content & Intellectual Property

Your Data: You retain full legal ownership of all medical records, prescription images, meal photos, and personal vitals uploaded to your account. You grant Blumetara a limited, secure license strictly to process and store this information for delivering and improving your personalized experience.

Blumetara Property: The Blumetara name, spherical logo marks, user interface design, proprietary algorithms, software code, and TARA AI models are the intellectual property of Blumetara and protected by copyright and intellectual property laws. You may not copy, reverse-engineer, decompile, or redistribute any part of our platform without prior written authorization.

7. Acceptable Use Policy

When using Blumetara, you explicitly agree not to:

• Upload fraudulent, abusive, unlawful, or harmful documents or files.
• Attempt to bypass security measures, probe vulnerabilities, or reverse-engineer AI models.
• Use automated bots, scrapers, or excessive API calls that impair server performance.
• Impersonate any other person or misrepresent your association with medical entities.

8. Limitation of Liability

To the maximum extent permitted by applicable law in India, Blumetara, its founders, directors, employees, and technological partners shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of your access to, use of, or inability to use the platform. Our total cumulative liability for any verified claims under these terms shall not exceed the amount actually paid by you to Blumetara in the three (3) months immediately preceding the event giving rise to liability.

9. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the substantive laws of the Republic of India. Any controversy, claim, or dispute arising out of or relating to this Agreement that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts situated in Hyderabad, Telangana or Bengaluru, Karnataka, India.

10. Contact Us & Grievance Redressal

For legal inquiries, dispute escalations, or questions regarding these Terms & Conditions, please contact our Grievance Officer: