Quick Highlights
- Cancel Anytime: You can cancel your subscription renewal at any time directly through your account dashboard or by emailing support@blumetara.com.
- 7-Day Money-Back Guarantee: Full 100% refund available on your initial paid plan within 7 calendar days of purchase.
- Razorpay Refund Timeline: Approved refunds will be credited back to your original payment source (bank account, credit/debit card, UPI, or wallet) within 5 to 7 business days.
1. Cancellation Policy
At Blumetara, we believe in full user control with zero lock-in contracts. You may cancel your subscription at any time by following these straightforward options:
- Self-Service: Log into your Blumetara account, navigate to Settings → Subscriptions & Billing, and click "Cancel Subscription".
- Email Support: Send an email from your registered address to support@blumetara.com with the subject line "Subscription Cancellation Request". Our team will process the cancellation within 24 business hours.
Effect of Cancellation: When you cancel your subscription, your cancellation takes effect at the end of your current paid billing period (monthly or annual). You will continue to enjoy full access to all Pro features until that expiration date, after which your account will seamlessly downgrade to the Free Starter tier without any additional recurring charges.
2. Refund Policy & Eligibility
We strive to provide an outstanding health intelligence experience. However, if you are not fully satisfied, you are protected under our refund rules:
| Scenario | Refund Eligibility | Condition |
|---|---|---|
| First-Time Subscription | 100% Full Refund | Requested within 7 days of your initial upgrade payment. |
| Accidental Duplicate Charge | 100% Full Refund | Verified duplicate transaction detected or reported within 30 days. |
| Technical System Downtime | Pro-rata / Full Refund | Verified system outage preventing service delivery for more than 48 consecutive hours. |
| Requests After 7 Days | No Refund (Access remains active) | Subscription will not renew for subsequent billing cycles. |
3. Razorpay Refund Processing Timeline
Mandatory Refund Processing Schedule:
Once your refund request is verified and approved by our support team (typically within 24 to 48 hours), the refund is immediately triggered via our authorized payment gateway partner, Razorpay.
In accordance with standard banking settlement procedures in India, the refunded amount will reflect in your original payment method (Credit/Debit Card, Netbanking account, UPI ID, or digital wallet) within 5 to 7 business days.
4. How to Request a Refund
To request a refund under the eligible criteria outlined above, please submit a written request:
- Email our billing desk at support@blumetara.com.
- Use the subject line:
Refund Request - [Your Registered Email / Order ID]. - Include the following details to expedite verification:
- Registered Name and Blumetara Account Email
- Razorpay Payment ID (e.g.,
pay_xxx...from your email payment receipt) - Date and amount of the transaction in INR (₹)
- A brief description of the reason for the refund request (helps us improve our service)
5. Non-Refundable Items & Exceptions
Refunds will not be issued under the following circumstances:
- Refund requests submitted after the initial 7-day guarantee window has expired.
- Subsequent automatic monthly or annual renewal charges where cancellation was not requested prior to the renewal date.
- Accounts that have been suspended or terminated due to explicit violations of our Terms & Conditions (e.g., unauthorized scraping, malicious uploads, or abusive behavior).
6. Need Help? Contact Customer Support
If you have questions regarding our refund policy, an ongoing refund status, or wish to clarify billing information, our support team is available to assist:
A Block 402, Satya Apartments, Next to Golkonda Hotel, Masab Tank, Hyderabad, Telangana 500028, India.
KM Building, 17/18, Basavanapura Main Rd, Chikkabasavanapura, Krishnarajapuram, Bengaluru, Karnataka 560036, India.